Privacy Policy

Information We Collect

We gather information that enables us to deliver our services, comply with legal requirements, and improve your experience. This includes details you provide directly when creating an account, making deposits, or contacting our support team.

Personal Information

Personal information may include your full name, date of birth, residential address, email address, telephone number, and payment details. When required by law or our licensing obligations, we also collect identification documents such as a passport or driver’s licence to verify your identity and prevent fraud.

Usage and Technical Data

During your visits to our site, we automatically collect certain technical information. This includes your IP address, browser type, device identifiers, pages visited, time spent on the platform, and referral sources. This data helps us understand how our services are used and allows us to maintain smooth operation.

How We Use Your Information

Your information is used to create and manage your account, process deposits and withdrawals, provide customer support, and personalise your gaming experience. We also use it to send important account notifications, comply with regulatory responsibilities including anti-money laundering requirements, and conduct necessary security and fraud-prevention checks.

With your consent, we may use your contact details to inform you about promotions, new games, or special offers that may interest you. You can adjust these preferences at any time through your account settings.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, hosting providers, and marketing agencies. These partners are contractually obligated to protect your information and use it only for the purposes we specify.

Information may also be disclosed when required by law, regulatory authorities, or licensing bodies. This includes situations involving compliance with court orders, regulatory investigations, or the protection of our legal rights.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality and analyse performance. Essential cookies allow you to log in and access core features. Preference and analytical cookies help us understand user behaviour and improve our services.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the availability or performance of some features on our platform.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption of sensitive data, secure servers, access controls, and regular security reviews. While no system can guarantee complete security, we continuously work to maintain a high standard of protection.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion of your data where permitted by law. You may also withdraw consent for certain processing activities or object to how we use your information.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable timeframe and in accordance with applicable legal requirements. In some cases we may need to retain certain information for regulatory or legitimate business purposes even after a deletion request.

Retention of Personal Information

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once it is no longer needed, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please reach out to our customer support team through the live chat feature on our website or by sending an email to [email protected].

Last updated: March 2025